Some online solutions revolve around changing BIOS settings. The Microsoft position is that there is no way BitLocker can be set up without user input (which appears patently false). Apparently this is a common problem which has been around for years, especially on SurfacePro laptops. As I set up her computer, I can say definitively BitLocker was never set up on her computer (by us) nor was a passcode ever provided. I initially thought this was ransomware or some other malicious software. Basically, on startup you get a blue screen prompting for the password. My daughter got locked out of her laptop by the Microsoft data encryption program BitLocker.
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